9dd77's Privacy Policy
Protecting your personal information is our highest priority. This policy explains how 9dd77 collects, uses, and stores your data.
Introduction & Scope
9dd77 ("we", "us", or "the platform") provides a safe and reliable online gaming service for players in Bangladesh. We firmly believe that your personal information is your property, and keeping it protected is our ethical responsibility.
This privacy policy applies to all registered members and visitors who use 9dd77's website and services. By reading this policy, you will learn — what types of information we collect, the purposes for which that information is used, how information is shared with third parties, the measures we take to protect your information, and what your rights are.
By continuing to use our services, you will be considered to have accepted the terms of this privacy policy. If this policy changes, we will notify you at your registered email address.
What Information We Collect
9dd77 collects the following types of information in order to deliver its services, ensure security, and improve the user experience.
Personal Identity Information
Information you provide when creating an account, such as:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Identity document details (National ID / Passport) — where applicable
- Account username and password (in encrypted form)
Financial & Transaction Information
Information related to deposits and withdrawals, such as:
- Payment method details (bKash, Nagad, Rocket, Upay — mobile number)
- Transaction date, time, and amount
- Transaction reference number and status
Note: Full card numbers or bank account details are not stored on our servers.
Technical & Usage Information
When you use our website, certain information is collected automatically:
- IP address and device type
- Browser name and version
- Pages visited and session duration
- Information collected through cookies and similar technologies
- Referral source (where you came from before arriving at our site)
Gaming Activity Information
To support your gaming experience and ensure responsible gambling:
- Type and history of games played
- Bet amounts and outcomes
- Bonus claims and wagering progress
- Account limits and self-exclusion details (if applicable)
Purpose of Information Use
9dd77 uses the collected information only for specific, lawful, and transparent purposes. Those purposes are described in detail below:
Service Operations
Your information is needed to create and manage accounts, process transactions, award bonuses, and provide customer support.
Security & Verification
Identity verification and transaction monitoring are carried out to prevent fraud, unauthorized access, and money laundering.
Service Improvement
Usage patterns are analyzed to improve platform performance, user experience, and game quality.
Communication & Notification
For sending important account-related notices, transaction confirmations, and security alerts.
Responsible Gaming
User behavior is monitored to identify potentially problematic gambling tendencies and provide necessary support.
Regulatory Compliance
Maintaining records necessary to comply with applicable laws and regulations, and to respond to lawful requests from authorities.
Information Sharing with Third Parties
9dd77 does not sell your personal information or share it unlawfully with third parties. However, information may be disclosed in a limited way in the following circumstances:
Service Provider Partners
Information is shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, game software suppliers, and cybersecurity service providers only to the extent necessary for each to perform their specific functions. These organizations are contractually bound to uphold our privacy standards.
Legal Obligations
We may disclose information when required by a court order, a lawful request from a government authority, or applicable law. Such disclosures will always be limited to the specific legal obligation at hand.
Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred to the new entity. In such cases, we will notify you in advance and the terms of this policy will continue to apply.
Important: We never sell your information to marketing or advertising providers, and we do not use it for profiling or targeted advertising without your consent.
Cookies & Tracking Technologies
9dd77 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that make website visits more functional.
Essential Cookies
Indispensable for the website's core functionality — keeping login sessions active, security tokens, and saving user preferences.
Analytical Cookies
Used to understand which parts of the site users engage with most. This information is collected in aggregate and is not individually identifiable.
Functional Cookies
Used to remember language preferences, session duration, and personalized settings, so you do not have to reconfigure them each time you visit the site.
Cookie Controls
You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
Data Protection Measures
9dd77 has put in place industry-standard technical and administrative measures to keep your information secure.
- SSL / TLS Encryption: All data transmission between your browser and our servers is protected by SSL encryption.
- Password Hashing: Your password is never stored directly; strong cryptographic hashing algorithms are used.
- Restricted Access: Only authorized personnel, within the scope of their respective responsibilities, can access your information.
- Regular Security Audits: Regular security testing is conducted to identify system vulnerabilities.
- Data Backup: Regular encrypted backups of critical information are stored in secure locations.
- Access Logging: Any unusual attempts to access an account are recorded and monitored.
No online system can guarantee complete security. You are therefore encouraged to choose a strong password and keep your login credentials private.
Data Retention Period
9dd77 does not store your information indefinitely. Retention periods are determined based on the type of information:
| Type of Information | Retention Period |
|---|---|
| Core account information (name, email) | While the account is active + 5 years after closure |
| Financial transaction records | 7 years as required by legal obligation |
| Gaming activity logs | 3 years (for responsible gaming monitoring) |
| Technical logs (IP, session) | 90 days |
| Customer support communications | 2 years |
After the specified period, information is securely deleted or anonymized in a way that no individual can be identified from it.
Your Rights
You have certain fundamental rights over your own information. 9dd77 respects these rights and supports you in exercising them:
Right to Access
You can request to know what information about you is stored in your account.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you can request that your information be deleted, though this may not be possible where a legal obligation exists.
Right to Restrict Processing
You can request that the processing of your information be restricted for specific purposes.
Right to Data Portability
You can request to receive your personal information in a structured format.
Right to Object
You can object to your information being used for specific purposes.
To exercise these rights or for any related information, email us at [email protected]. We will respond to your request within a maximum of 30 business days.
Protection of Minors
9dd77 is for those aged 21 and above only. We do not knowingly collect or process information from minors. Age verification is in place at the time of account creation.
If we are informed or detect ourselves that a minor has created an account, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please notify us at [email protected].
Policy Changes and Updates
9dd77 reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A clear notice will be displayed on the website's homepage.
- The "Last Updated" date on this page will be changed.
Continuing to use our services after the updated policy is published will be considered acceptance of the updated policy. If you object to any policy change, you may close your account and contact our support team for assistance with that.
Contact and Complaints
For any questions, data access requests, or complaints regarding this privacy policy, please contact us through the channels below. Our support team is available seven days a week, 24 hours a day.
For more general questions, visit our FAQ page. For account-related matters, go to the 9dd77 Login page.